Selling a home involves more than agreeing a price. Many delays and frustrations arise when legal responsibilities are misunderstood. Your estate agent sells and progresses the property , and your solicitor handles the law. Choosing the right solicitor is critical to a smooth, successful sale.
One of the most common frustrations sellers experiences during a property sale is waiting for updates. Naturally, many people pick up the phone to their estate agent looking for answers. While we completely understand that instinct, it’s important to be clear about who is responsible for what in a property transaction because confusion here is one of the biggest causes of stress, delay, and failed sales.
At M&P Estates, we are property experts.
Your solicitor is your legal expert.
Understanding that distinction, and choosing the right solicitor from the outset, can make the difference between a smooth sale and a very painful one.
What Is the Estate Agent’s Role?
An estate agent’s job is to:
- Accurately value and market your property
- Qualify buyers properly (financial position, chain status, timescales)
- Negotiate the best possible price and terms
- Manage communication between all parties
- Keep momentum in the transaction
- Chase progress where appropriate
Once an offer is agreed, we remain involved all the way through to completion, but we do not control the legal process.
What Does Your Solicitor Actually Do?
Your solicitor is responsible for all legal aspects of the sale, including:
- Issuing the draft contract pack
- Providing title documents and legal information
- Answering the buyer’s solicitor’s enquiries
- Dealing with leasehold or management company enquiries (if applicable)
- Agreeing contract terms
- Exchanging contracts
- Completing the sale and transferring ownership
These are legal matters, and only your solicitor can act on them.
If there is a delay in searches, enquiries, contracts, or exchange, it will almost always sit with the solicitors involved.
Why Choosing the Right Solicitor Is Critical
Not all solicitors are the same.
We regularly see delays caused by:
- High-volume “conveyancing factories”
- Overworked case handlers
- Poor communication
- Slow response times
- Inexperienced handling of leasehold or complex titles
Unfortunately, choosing the cheapest option can sometimes cost far more: in stress, time, and even a collapsed sale.
A good solicitor:
- Communicates clearly and promptly
- Proactively manages enquiries
- Flags issues early
- Works collaboratively with agents and other solicitors
- Keeps you informed without you having to chase
A poor solicitor can stall a transaction for weeks or even months.
Why Sellers Get Frustrated (And How to Avoid It)
When sellers don’t receive regular legal updates, frustration builds. That frustration often gets directed at the estate agent, simply because we’re the most accessible.
The best way to avoid this is:
- Choose a solicitor carefully
- Ask about communication methods and response times
- Understand that legal updates must come from your solicitor
- Allow your estate agent to focus on progressing the sale, not replacing your solicitor
When everyone stays in their lane, the process runs far more smoothly.
How M&P Estates Supports You
We work closely with solicitors throughout every sale:
- Chasing progress where appropriate
- Highlighting potential issues early
- Keeping buyers and sellers aligned
- Helping prevent unnecessary delays
But we will always be honest about where responsibility sits because clarity protects you.
If you’d like guidance on choosing a solicitor, we’re always happy to advise.
Thinking of selling?
Speak to M&P Estates for straight-talk advice, realistic expectations, and a properly managed sale, from start to finish.